We offer flexible service options to meet your needs.

Fast Pay

Fast Pay provides fast and easy administration, with payments issued twice a week, generally on Tuesdays and Fridays. You maintain your Flex Plan funds and we issue the reimbursement checks from your bank account. With the Standard option, we send the checks and check register to you for funding and distribution and with the Direct option, the checks are mailed directly to the employees and the check registers are mailed to your contact person.

Express Pay

Express Pay is even faster, with reimbursements issued to your employees daily by live check or direct deposit, at the choice of the employee. While you hold your Flex funds, the employer will provide an Advance Deposit from which we will pay benefits. The funds on deposit are refreshed regularly with transfers of funds from the employer to replenish the account for the payments issued to your participants.

Payroll Payments

Payroll Payments allows you the most control over your Flex Plan funds and reimbursements. About a week before your payday, we provide you with a file listing the reimbursements to be included in the upcoming payroll.

Service Options Analysis

Reimbursement Schedule
Payroll Payments
Scheduled with your payroll
Fast Pay
Twice a week
Express Pay
Daily

Payments Sent
Payroll Payments
File sent to employer to be included in paychecks.
Fast Pay
Standard: To employer for distribution.
Direct: Direct to employees.
Express Pay
Direct to employees.

Claims
Participants can send their claims to us by mail, fax or they can post their scanned claims and documentation (Adobe Acrobat) on our new secured web claims portal.Claims created online receive top priority and, depending upon the service option, can be processed for payment same-day if received by 9am Pacific.

Funding Method
Payroll Payments
Payments issued from payroll.
Fast Pay
The Employer funds their bank account as payments are issued.
Express Pay
The Employer holds the funds and transfers as needed to cover the payments issued by FlexToday from the Advance Deposit.


Payment Options
Payroll Payments
Paid in paychecks.
Fast Pay
Checks.
Express Pay
Checks & Direct Deposit.

Reimbursement Procedures
Payroll Payments
Reimbursements calculated a week before payday to be included in paychecks.
Fast Pay
Reimbursement checks prepared twice a week and mailed out, either to the employer or the participant, as detailed above.
Express Pay
Reimbursements issued daily by either live check or direct deposit ACH.

Debit Cards
Debit cards are optional with all service options

Advance Deposit
Payroll Payments
Not Applicable
Fast Pay
Not Applicable
Express Pay
5%-10% +/- of the annual elections.

Custom Options

  • Flex Debit Cards can be added to any of our service options.
  • The payroll reconciliation option allows you to send us your payroll contribution reports to which we reconcile and update your plan records.
  • Custom reporting is also available. While the online employer system, provides easy access to reports of all your plan information, some clients have special requirements and we can usually accommodate their needs.
  • In addition to the options shown, we take pride in our ability to customize services for our clients. If you have a special request, we would be happy to review and provide a quote if additional fees will apply.